At MAGSTORE, we are committed to providing an efficient and reliable shipping service. Below are the details of our shipping policies, delivery times, and applicable costs.
1. Shipping Zones
Currently, we ship to the following destinations:
- Mainland Spain and Balearic Islands
- European Union
Unfortunately, we do not ship to Ceuta, Melilla, or the Canary Islands at this time.
2. Shipping Methods
We work with trusted carriers to ensure that your products arrive in perfect condition and in the shortest time possible. The available shipping methods are:
- Standard shipping: Estimated delivery time between 3 and 7 business days.
- Express shipping: Estimated delivery time between 1 and 3 business days.
Delivery times may vary depending on the destination and product availability at the time of purchase.
3. Shipping Costs
Shipping costs depend on the destination and the shipping method selected during the checkout process.
4. Delivery Times
Delivery times begin counting from the moment we confirm payment for your order. Estimated delivery times are as follows:
- Mainland Spain: 3 to 5 business days.
- Balearic Islands: 4 to 7 business days.
- European Union: 5 to 10 business days.
If you choose express shipping, the delivery times will be shortened according to the selected option.
5. Order Processing
All orders placed on MAGSTORE are processed within 24-48 hours after payment confirmation, provided the order is placed from Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.
6. Order Tracking
Once your order has been shipped, you will receive an email with the tracking number so you can check the status of your shipment in real-time through the carrier’s website.
7. Shipping Issues
If you do not receive your order within the estimated time frame or encounter any issues with the shipment, please contact us at [Support Email] or via our contact form. We are committed to investigating and resolving any incidents as quickly as possible.
8. Returns and Refunds
If you need to return a product, please refer to our Returns Policy. The cost of shipping for returns will be the customer’s responsibility unless the product is defective or there was an error on the part of MAGSTORE.
9. International Shipping
For orders outside the European Union, the customer will be responsible for any additional taxes, duties, or customs fees imposed by local customs authorities. We recommend checking your country’s customs policies before making a purchase.
10. Incorrect Shipping Address
It is the customer’s responsibility to provide a correct and complete shipping address. If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, MAGSTORE will not be responsible for additional costs associated with reshipping the package.
If you have any questions regarding our shipping terms, please contact us at info@magstore.es or via our contact form.